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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All TRUEFORM products

The group "New Technologies" offers for review the products of the plant TRUEFORM: treadmills TRAINER, RUNNER, Fitness watches, heart rate sensors, athletic belts, clothing, hoodies, T-shirts, sweatpants, hats, caps, hats, smart treadmill sensors, TRUEFORM RUNNING TRAINING APP, batteries, treadmill chargers, treadmill accessories, performance adapters, stickers, treadmill mats, antistatic sprays
  • Treadmills commercial TRUEFORM
    Treadmills commercial
    TRAINER et al.
  • Treadmills TRUEFORM
    Treadmills
    RUNNER et al.
  • Fitness watches, heart rate sensors TRUEFORM
    Fitness watches, heart rate sensors
    Polar Unite, Polar H10, etc.
  • Belts for breathing training TRUEFORM
    Belts for breathing training
    BREATH BELT, etc.
  • Clothes TRUEFORM
    Clothes
    t-shirts, trousers, hoodies, etc.
  • Hats TRUEFORM
    Hats
    caps, hats, etc.
  • Smart sensors for treadmills TRUEFORM
    Smart sensors for treadmills
    for treadmills, etc.
  • Applications TRUEFORM
    Applications
    Running Training APP, etc.
  • Batteries, chargers TRUEFORM
    Batteries, chargers
    ENDURO 1.0 & 2.0 W, etc.
  • Other accessories TRUEFORM
    Other accessories
    adapters, mats, sprays, etc.

NEW TECHNOLOGIES GROUP

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